FAQ
Q. DO I HAVE TO PURCHASE ONE OF THE PRE-BUILT PACKAGES? OR CAN I BUILD MY OWN?
A. Pre-built packages are provided as an easy way for you to decide what you are looking for. However, each individual service is offered à la carte and depending on your needs, we can build a personalized package for you.
Q. What does it mean you have two main hubs? WILL YOU WORK IN ANY OF THE OTHER 48 STATES or even out of the country?
A. I live and work in both Southern CA and Montana, meaning I frequently travel between those states. I can travel to any other location at request, however, depending on the location additional travel cost may be added to the final package.
Q. CAN MY SHOOT INCLUDE MULTIPLE LOCATIONS?
A. Multiple locations can absolutely be worked into your shoot. All depending on the details of the shoot and if the locations make sense to the purpose of the shoot.
Q. CAN I WEAR MULTIPLE OUTFITS?
A. Along the same lines as multiple locations, multiple outfits can absolutely be incorporated into your shoot. When discussing the package details, we can discuss the idea of multiple outfits and if they fulfill the needs of the shoot.
Q. WHEN YOU SAY “SMALL BATCHES”, HOW SMALL ARE YOU TALKING?
A. The number of photos delivered are all dependent on which package or service you choose. However, to give an example: if we were to have a 1hr portrait session, you would on average receive between 15-20 final images. Another example, a wedding, with ceremony, family group shots, couples shots, and a reception, all within 8hrs, would on average receive between 150-300 final images. That is not to say you may not get more images, but it gives you an idea of what to expect for a minimum.
Q. HOW LONG WILL IT TAKE TO GET MY PHOTOS?
A. Of course this also depends on the type of shoot, but on average, you will receive a full gallery within 2-6 weeks (depending on the package). Some packages include highlights within 48hrs from the shoot.
Q. WHAT WILL HAPPEN IF I NEED TO RESCHEDULE? WHAT IF YOU NEED TO RESCHEDULE?
A. You can reschedule, free of charge, any time 1 week or more prior to the shoot. Anything less than 1 week, but greater than 72hrs, you will will have to pay the reschedule fee of $50. Anything less than 72hrs, the reschedule fee becomes $75. Within 24hrs, I will consider it a cancelation and the cancellation guideline below will apply and we can discuss the possibility of a new date.
If something happens to me and I need to reschedule, I will follow similar guidelines. 1 week or more prior to the shoot I will attempt to reschedule at a time that works for everyone. Anything less than 1 week, but greater than 72hrs, I will provide a 25% discount for the package/services requested. Anything less than 72hrs, I will provide a 50% discount. If I have to reschedule a shoot within 24hrs of the set time, I will reschedule a date for you at a 75% discount. If it is an event that cannot be rescheduled, I will do my best to help find a replacement photographer to take my place at the same price point.
In the event of cancelations with no rescheduled date, similar timelines apply. 1 week or more prior to the shoot there will be no charge. Anything less than 1 week, but greater than 72hrs, 50% of payment is required. Anything less than 72hrs, full payment is still required.
Please note that I will only reach out to reschedule/cancel in the event of an emergency or act of god and I will never cancel on you with unjust reasoning; I hope you respect me enough to do the same. Prompt notification of cancellations/rescheduling will save us both time and money.
Q. DO YOU OFFER PRINTING SERVICES?
A. Printing services can be arranged on a per client basis and are reliant on the client’s needs. If I cannot personally provide printing to you, I will do my best to help find the right printing service for you. All clients will receive a printing release, which allows you to print your photos with any printing service for personal use. Please note that the printing release does not allow the use of the images in advertising, promotional material, or any large scale printing uses. These types of printing needs will need a commercial release with price being dependent on planned usage.
Q. CAN I POST TO MY SOCIAL MEDIA? WILL YOU BE POSTING TO YOURS?
A. As soon as I provide highlights or full galleries, you may post to whatever social media you would like. Although it is not required, I do appreciate being credited in order to help my social media grow. If at any point you are considering allowing a company or brand to share the images, please reach out for information on attribution and pricing for advertising purposes and commercial use.
Unless discussed prior to the shoot, I will assume it is allowed to use the images on my own online portfolios, including here on my website and on my Instagram. Once highlights or full galleries are delivered, I will wait for you to post prior to posting for myself. However, if it exceeds 3 weeks time and we haven’t discussed it, I will assume it is fine for me to post.
Q. WILL YOU HELP WITH POSING?
A. I will absolutely help guide you and any one else through the process to get the best shots. Often times the best photos are less posed and more natural, so I will do my best to create an environment in which you can truly be yourself and live in the moment. This will allow for the more candid style my work represents.
Q. CAN YOU SHOOT IN RAIN OR BAD WEATHER?
A. Depending on the type of shoot and the purpose of the shoot, a little rain or change in the weather will not change the planned schedule. Thunderstorms and lighting within a 10mi radius and within a 1hr period of the shoot will require a reschedule. I will do my best to always be checking the weather before hand and announce any rain-checks due to dangerous weather, but it is up to you to reach out if you believe the weather is going to be an issue.
Q. HOW MUCH RETOUCHING DO YOU DO?
A. Basic retouching of images is included in all packages. This includes removing blemishes, base airbrushing, fixing flyaway hairs, removing small distracting items in the background, and overall color adjustments. My philosophy on editing is this: if it is a temporary mark, remove it, if it distracts from the overall photo, remove it.
Additional retouching is also available as an a la carte add-on to any package. This includes full airbrushing, requested color changes of clothing/items/products, large object removal or person removal, figure retouching, and any request not listed included within the basic retouching.
Q. HOW DO YOU HANDLE PAYMENT?
A. Payment is required in full before the shoot via PayPal or Square. I will provide this information during the contract discussion. Certain packages require an up front retainer to be paid. This payment will be applied to your final total at the time that full payment is required.
Q. WHAT IF I HAVE MORE QUESTIONS THAT AREN’T ANSWERED HERE?
A. If you have any questions that aren’t included here in the FAQ page, please head over to the Contact page and submit an inquiry. If you believe your question should be included here on the FAQ page for future clients, note that in your inquiry.